Terms, Privacy &
Compliance
I. Privacy Policy
Last updated: August 17, 2026
At CryptoGuard, headquartered at Carrer d Arago 100, 08015 Barcelona, Spain, we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
1.1 Data Controller
The data controller for this website is CryptoGuard, located at Carrer d Arago 100, 08015 Barcelona, Spain. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: Full name, job title, organization name
- Contact Data: Email address, telephone number, postal address
- Technical Data: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, navigation patterns
- Communication Data: Correspondence records from contact form submissions
1.3 Purpose of Processing
Your personal data is processed for the following purposes:
- To respond to your inquiries and provide requested security services
- To deliver and manage our cybersecurity solutions
- To comply with legal obligations and regulatory requirements
- To improve our website functionality and user experience
- To send service-related communications (with your consent where required)
1.4 Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months unless a business relationship is established.
1.5 Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right of access (Article 15)
- Right to rectification (Article 16)
- Right to erasure (Article 17)
- Right to restriction of processing (Article 18)
- Right to data portability (Article 20)
- Right to object (Article 21)
To exercise any of these rights, please contact us at [email protected].
II. Terms of Service
Last updated: August 17, 2026
These Terms of Service ("Terms") govern your access to and use of services provided by CryptoGuard ("Company"), located at Carrer d Arago 100, 08015 Barcelona, Spain. By engaging our services, you agree to be bound by these Terms.
2.1 Scope of Services
Cryptoguardworks provides cybersecurity consulting, implementation, and managed security services. The specific scope, deliverables, timelines, and pricing for each engagement will be detailed in a separate Statement of Work (SOW) or Service Agreement.
2.2 Client Obligations
Clients agree to:
- Provide accurate and complete information necessary for service delivery
- Grant reasonable access to systems, networks, and documentation as required
- Designate authorized points of contact for project communications
- Comply with all applicable laws and regulations
- Maintain confidentiality of shared security credentials and methodologies
2.3 Payment Terms
Invoices are payable within 30 days of issuance unless otherwise agreed in writing. Late payments may incur a 1.5% monthly interest charge. All prices are quoted in Euros (EUR) and exclude applicable VAT.
2.4 Intellectual Property
Upon full payment, clients receive a perpetual, non-exclusive license to use all deliverables produced during the engagement. Cryptoguardworks retains ownership of pre-existing tools, methodologies, and frameworks used in service delivery.
2.5 Limitation of Liability
Cryptoguardworks shall not be liable for indirect, consequential, or incidental damages. Our total liability for any claim shall not exceed the total fees paid for the specific service giving rise to the claim.
2.6 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the service agreement for a period of three (3) years.
IV. Refund Policy
Last updated: August 17, 2026
This Refund Policy applies to all services provided by CryptoGuard, located at Carrer d Arago 100, 08015 Barcelona, Spain. We are committed to fair and transparent business practices.
4.1 Refund Eligibility
Refunds may be considered under the following circumstances:
- Services not delivered as specified in the Statement of Work
- Material breach of service level agreements by CryptoGuard
- Duplicate payments made in error
- Cancellation within the cooling-off period (14 days for remote services)
4.2 Refund Process
To request a refund, submit a written request to [email protected] within 30 days of the service delivery date. Include your invoice number, description of the issue, and desired resolution. We will acknowledge receipt within 2 business days and provide a resolution within 10 business days.
4.3 Partial Refunds
Where work has been partially completed, a partial refund may be issued proportional to undelivered milestones. The assessment of completed work is at the reasonable discretion of CryptoGuard, informed by project documentation and deliverables.
4.4 Non-Refundable Items
The following are not eligible for refunds:
- Services already rendered and accepted by the client
- Third-party licensing fees paid on behalf of the client
- Travel expenses incurred for on-site engagements
- Custom security tools developed per client specifications
4.5 Refund Method
Approved refunds will be processed via the original payment method within 14 business days. Bank transfer refunds may require additional processing time depending on the financial institution.
4.6 Dispute Resolution
In the event of a refund dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies. Spanish law shall govern any unresolved disputes.